Khalaghor Privacy Policy — Our Commitment to Protecting Your Information

Khalaghor (https://khalaghor.net) is a trusted online Sports Betting and casino platform in Bangladesh. We treat our members' privacy with the same importance as our business success.

This Privacy Policy ("Policy") explains how Khalaghor collects, stores, processes, and protects your personal information ("data"). It applies to our website, mobile app, and all services we offer.

By using Khalaghor's services, you are considered to have consented to this Privacy Policy. Our Terms & Conditions and this Privacy Policy complement each other. You are encouraged to read both carefully.

Khalaghor may collect the following types of information:

We do not collect unnecessary data. Every piece of information we collect has a specific purpose, detailed below.

Khalaghor collects information through the following methods:

• Directly from you: During registration, KYC verification, payment submissions, and when contacting support.
• Automatically: When you use the platform, technical information such as your IP address, login time, and device type is recorded automatically.
• Via cookies and tracking technologies: For analyzing website performance and improving the user experience.
• From Third Parties: Limited information may be obtained through payment processors or identity verification agencies.

Khalaghor uses your information for the following purposes:

• Account Management: To handle registration, login, KYC verification, and account security.
• Service Delivery: To process bets, handle payments, and distribute bonuses.
• Customer Support: To resolve your issues and provide effective support.
• Legal Compliance: For anti-money laundering (AML) compliance, fraud detection, and meeting regulatory requirements.
• Service Improvement: To analyze user experience and improve the platform.
• Contact: To send important notices, updates to terms, and promotional offers (with your consent).
• Security: To detect and prevent fraud, hacking, and any unauthorized activity.

We will never use your information for any purpose beyond what is stated above.

Khalaghor does not sell your data. However, in certain circumstances, limited sharing with third parties may occur:

• Payment processors: Payment gateways such as Mobile Pay, Nagad, and Rocket receive only the minimum information necessary to process transactions.
• Identity Verifiers: For document verification during the KYC process.
• Legal Authorities: Only the minimum necessary information when required by court order or legal obligation.
• Security Investigations: In cases of fraud or legal violations.

Khalaghor uses cookies for a variety of purposes:

You can update your cookie preferences at any time through your browser settings. Please note that disabling essential cookies may cause some features to not function properly.

Khalaghor retains your information only for as long as necessary:

• Account Information: For the full duration your account is active, and for 5 years after closure (as required by law).
• Financial Transaction Records: A minimum of 5 years, as required under Bangladeshi law.
• KYC documents: 5 years after account closure.
• Log Files & Technical Data: Typically 12 months.
• Marketing communication records: 3 years after unsubscribing (retained as proof).

After the designated retention period, data is securely deleted or anonymized so that individuals can no longer be identified.

As a Khalaghor account holder, you have the following rights:

To exercise any of these rights, email us at support@khalaghor.net. Khalaghor will respond to your request within 72 hours.

Khalaghor uses industry-standard security measures to protect your data:

• 256-bit SSL/TLS Encryption: All data transfers are encrypted.
• Two-Factor Authentication (2FA): An extra layer of security for your account.
• Firewall & IDS: To prevent unauthorized access.
• Regular security audits: Periodic reviews conducted by third-party experts.
• Staff Training: Regular staff training on data protection.
• Data Minimization: Only the data that is necessary is collected and stored.

If we become aware that a minor's data has been collected, we will immediately delete that information and close the associated account.

If you believe your child has created an account on our platform, please contact us at support@khalaghor.net.

Khalaghor may update this Privacy Policy from time to time. When changes are made, we will:

• We will update the "Last Updated" date at the top of this page.
• We will notify you of important changes via your registered email.
• We will display a pop-up notice when you log in to the platform.

Continued use of the platform after any changes will be considered acceptance of the updated policy. For major changes, separate consent may be obtained.

For any questions, concerns, or requests to exercise your rights regarding this Privacy Policy, please get in touch with us:

• Email: support@khalaghor.net
• Live Chat: Available on the platform 24/7
• Response time: Typically within 72 hours

Our On the FAQ page Find answers to common privacy questions. To learn about responsible gambling, Responsible Gaming View the page.